Terms of Use
AVOLOGY TECHNOLOGIES PRIVATE LIMITED
SMS Messaging Terms & Compliance
1. Program Description
AVOLOGY TECHNOLOGIES PRIVATE LIMITED operates an SMS messaging program for contacts who voluntarily opt in through our website at https://avologytechnologies.com/contact/. Two types of messages may be sent:
- Transactional: Appointment confirmations, AI agent follow-ups, workflow updates, account notifications, onboarding alerts, customer support communications, and other service-related messages.
- Promotional: Service announcements, new feature releases, platform updates, special offers, and other promotional communications.
2. Cancellation Instructions
You may stop receiving SMS communications at any time by replying STOP to any message from us. After receiving an opt-out request, you will receive one final confirmation message, where applicable, and no further SMS messages will be sent unless you subsequently provide consent again.
To resume receiving SMS communications, you may opt in again through an applicable form on our website.
3. Support
Reply HELP to any SMS message for assistance, or contact us directly at:
- Email: core.avology@gmail.com
- Phone: +91 821 965 8223
- Support Hours: Monday–Friday, 9:00 AM – 6:00 PM IST
4. Carrier Liability
Mobile carriers are not responsible for delayed, undelivered, or misdirected messages.
5. Message & Data Rates
Standard message and data rates may apply depending on your wireless carrier and service plan. Message frequency varies based on your service usage, interactions with our platform, and the types of communications for which you have provided consent. Contact your wireless provider for questions regarding your mobile plan or applicable charges.
6. Supported Carriers
Our SMS messaging program is intended to work with major wireless carriers and participating mobile networks in the United States. Message delivery may vary by carrier, network availability, geographic location, and other technical factors.
7. Age Restriction
You must be at least 18 years of age to voluntarily opt in to SMS communications from Avology Technologies.
8. Privacy Policy
For information about how we collect, use, protect, and disclose personal information and SMS consent information, please review our Privacy Policy.
General Terms of Use
9. Acceptance of Terms
By accessing or using the website at https://avologytechnologies.com/ or any services provided by AVOLOGY TECHNOLOGIES PRIVATE LIMITED (“we,” “us,” “our,” or “Avology Technologies”), you agree to be bound by these Terms of Use. If you do not agree with these Terms, please discontinue use of our website and services.
10. Description of Services
Avology Technologies provides AI automation and technology services, including AI voice agents, CRM workflow automation, lead management, communication automation, business process automation, and related technology solutions for businesses.
11. User Responsibilities
You agree to:
- Provide accurate and complete information when using our website or services.
- Maintain the security and confidentiality of your account credentials.
- Use our services only for lawful business purposes.
- Not attempt to reverse-engineer, copy, modify, reproduce, or redistribute our platform without authorization.
- Obtain all appropriate permissions and consent before using our services to contact customers, leads, or other individuals.
- Comply with all applicable laws, regulations, telecommunications requirements, privacy requirements, and industry standards.
- Not use our services for fraudulent, deceptive, abusive, unlawful, or unauthorized communications.
12. Intellectual Property
All content, design, software, code, graphics, logos, trademarks, branding, documentation, and other materials available through https://avologytechnologies.com/ are owned by or licensed to AVOLOGY TECHNOLOGIES PRIVATE LIMITED and are protected by applicable intellectual property laws.
You may not reproduce, modify, distribute, publish, create derivative works from, reverse-engineer, or commercially exploit our materials without prior written authorization.
13. AI-Generated Content
Our services may generate content, responses, recommendations, transcripts, messages, or other outputs using artificial intelligence technologies. AI-generated content may contain errors, omissions, or inaccuracies and may require human review.
Avology Technologies does not guarantee the accuracy, completeness, reliability, or suitability of AI-generated content. You are responsible for reviewing and approving AI-generated content before using or distributing it.
14. Data & Privacy
We collect and process information as described in our Privacy Policy.
Subject to applicable agreements and law, you retain ownership of customer data that you provide to or process through our services. We do not commercially trade or monetize your customer data. Information may be processed by authorized service providers and technology vendors as necessary to operate and provide our services.
15. External Services
Our platform may integrate with or rely upon external software, communication providers, hosting providers, payment processors, analytics platforms, CRM systems, SMS aggregators, and other technology services.
These external services may have their own terms, privacy policies, security practices, and service limitations. Avology Technologies is not responsible for the independent operation, availability, policies, or practices of external services. You should review their applicable terms and policies separately.
16. Disclaimers
Our services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
We do not guarantee that our services will be uninterrupted, error-free, secure, or continuously available. To the fullest extent permitted by applicable law, we disclaim implied warranties including merchantability, fitness for a particular purpose, and non-infringement.
17. Limitation of Liability
To the maximum extent permitted by applicable law, AVOLOGY TECHNOLOGIES PRIVATE LIMITED shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of our website or services.
To the extent permitted by law, our total aggregate liability for direct damages shall not exceed the amount actually paid by you to Avology Technologies during the three (3) months immediately preceding the event giving rise to the claim.
18. Indemnification
You agree to indemnify and hold harmless AVOLOGY TECHNOLOGIES PRIVATE LIMITED, its directors, officers, employees, contractors, and agents from claims, liabilities, damages, losses, costs, and expenses arising from your misuse of our services, violation of these Terms, violation of applicable law, or unauthorized communications conducted through our platform.
19. Termination
We reserve the right to suspend or terminate your access to our website or services if you violate these Terms, applicable law, or applicable service requirements, or if continued access creates a security, compliance, or operational risk.
Following termination, information may be retained for a reasonable period as necessary for legal, regulatory, security, accounting, dispute-resolution, or legitimate business purposes. Where applicable and subject to legal requirements, customer data may be deleted following the applicable retention period.
20. Governing Law
These Terms are governed by the laws of India. Subject to applicable law, disputes arising from or relating to these Terms or our services shall be subject to the jurisdiction of the competent courts in Punjab, India.
21. Changes to Terms
We may update these Terms from time to time to reflect changes to our services, business practices, legal requirements, or other operational considerations.
Material changes may be communicated through email, website notice, or other appropriate communication methods. Your continued use of our website or services following the effective date of updated Terms constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
22. Contact Us
For questions regarding these Terms of Use, SMS messaging program, or our services, please contact us at:
AVOLOGY TECHNOLOGIES PRIVATE LIMITED
Plot No. C-127, Phase-8, Industrial Area
Sector 73, Sahibzada Ajit Singh Nagar
Punjab 160055, India
Email: core.avology@gmail.com
Phone: +91 821 965 8223
Website: https://avologytechnologies.com/
