At Avology Technologies Pvt. Ltd., we respect your privacy and are committed to being transparent about how we collect, use, protect, and disclose your information. This Privacy Policy explains what information we collect, why we collect it, how it may be used, and the choices available to you regarding your personal information.
1. Information We Collect
- Personal Information: Name, email address, phone number, business details, and other information you voluntarily provide when you contact us, request a quote, submit a form, or use our services.
- Technical Information: IP address, browser type, operating system, time zone settings, device information, and similar technical information collected when you access our website.
- Usage Information: Information about how you interact with our website, services, forms, and communications.
- Communication and Consent Information: Records of communications with us, including SMS and email preferences, opt-in information, consent records, and opt-out requests.
2. How We Use Your Information
- Provide, operate, maintain, and improve our services.
- Respond to inquiries, requests, and customer support communications.
- Communicate with you regarding inquiries, projects, appointments, services, and account-related matters.
- Send transactional or promotional SMS messages when you have provided the appropriate consent.
- Send newsletters, promotional emails, or other marketing communications when you have opted in.
- Analyze website traffic and user activity to improve website performance and user experience.
- Maintain records of communication preferences and consent.
- Detect, prevent, and address fraud, security issues, or misuse of our services.
- Comply with applicable legal, regulatory, and contractual requirements.
3. Information Disclosure and Authorized Service Providers
We do not commercially trade, rent, or monetize your personal information.
We may disclose or provide limited access to information to trusted service providers, vendors, and technology partners that help us operate our business and deliver our services. These providers may include hosting providers, analytics providers, communication platforms, CRM systems, email delivery providers, SMS aggregators, and other technology providers.
Such providers are permitted to process information only as reasonably necessary to provide services to us and are expected to maintain appropriate safeguards for the information they process.
We may also disclose information:
- When required by applicable law, regulation, legal process, or governmental request.
- When necessary to protect our legal rights, property, users, or business operations.
- In connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.
- To authorized communication providers when necessary to deliver communications that you have requested or consented to receive.
SMS Data Handling
Mobile phone numbers and SMS consent information are treated separately from general marketing data. Mobile opt-in information and consent records will not be used for unrelated purposes or provided to external organizations for their independent marketing purposes.
SMS aggregators and message delivery providers may receive the minimum information reasonably necessary to transmit messages you have requested or authorized.
3B. SMS Messaging & Compliance
AVOLOGY TECHNOLOGIES PRIVATE LIMITED may send transactional and promotional SMS messages to individuals who have expressly opted in through a web form or another approved consent mechanism.
Transactional Messages: Transactional messages may include appointment confirmations and reminders, AI agent follow-ups, workflow and service updates, account notifications, customer support communications, and other messages directly related to a customer’s interaction with our services.
Promotional Messages: Promotional messages may include service announcements, new feature or product updates, special offers, and promotional information about Avology Technologies services.
SMS Consent / Opt-In: Where SMS consent is collected through our website, users may be presented with separate, optional, and unchecked consent mechanisms for transactional and promotional SMS communications. Consent is voluntary and is not a condition of purchasing goods or services.
Consent Records: We maintain records of SMS consent, including the phone number, consent status, and relevant consent information.
Data Use: SMS consent information is not provided to unrelated businesses or external organizations for their own marketing purposes.
Opt-Out: Reply STOP to any message to unsubscribe from SMS communications. After receiving an opt-out request, we will process the request and discontinue applicable SMS communications, except where a message is legally required or necessary to process the opt-out request.
Support: Reply HELP for assistance or contact us at core.avology@gmail.com or +91 821 965 8223.
Rates: Standard message and data rates may apply depending on your mobile carrier and service plan. Message frequency varies based on your interactions with our services and the types of communications for which you have provided consent.
SMS Data Protection: We do not provide mobile opt-in information to external organizations for their own promotional or marketing purposes. Mobile information may be processed by authorized SMS aggregators, carriers, communication platforms, and message delivery providers solely as necessary to facilitate the delivery of communications and related services.
4. Cookies and Tracking
Our website may use cookies and similar technologies to improve functionality, understand website usage, analyze traffic, and improve user experience. You may manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain legitimate business records, resolve disputes, enforce agreements, prevent fraud, or comply with applicable legal and regulatory obligations.
Consent and communication preference records may be retained as reasonably necessary to demonstrate compliance and honor your communication choices.
6. Your Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we maintain about you.
- Request correction or updating of inaccurate information.
- Request deletion of your personal information, subject to applicable legal requirements.
- Opt out of marketing communications.
- Object to or restrict certain processing activities.
- Withdraw consent where processing is based on consent.
- Opt out of SMS communications by replying STOP to any message.
- Request assistance regarding your communication preferences.
- Opt out of marketing emails by clicking the unsubscribe option included in any applicable email.
To exercise your rights or request assistance, please contact us at core.avology@gmail.com.
7. Data Security
We employ reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. External Websites and Services
Our website may include links to websites, applications, or services operated by external organizations. We are not responsible for the privacy practices, content, or security practices of those external services. We encourage you to review the applicable privacy policies before providing information to them.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, legal requirements, or privacy practices. When changes are made, the updated version will be posted on this page along with an updated effective date where appropriate.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us at:
Avology Technologies Pvt. Ltd.
Email: core.avology@gmail.com
Phone: +91 821 965 8223
